Every company is faced with
the challenge of understanding what drives employees most.
Satisfied employees not only remain with the company but are
more productive. They are also loyal and are most likely to
recommend their companys products and services whenever
and wherever possible. They would also help the company to
attract the best talent for future recruitment.
Almost every company conducts
employee satisfaction surveys now and then to feel the pulse
of the employees. The most relevant and important aspects
that need to be covered in an employee satisfaction survey
- the employees understanding
of the companys mission and long-term strategy;
- the employees confidence
in the companys leadership;
- the employees understanding
of his/her role in the company;
- the importance the employee
gives to authority and responsibility in his/her job and
the extent to which these needs are satisfied;
- the employees trust
in the companys culture;
- the employees idea
about the system of communication within the company;
- the morale, team spirit
and professionalism in the company;
- the employees relations
with the supervisor/peers/management;
- the extent to which the
company satisfies the employees explicit as well as
implicit needs such compensation, training and development,
vacation and other benefits, personal accomplishments, recognition,
empowerment, job security, appreciation and encouragement,
and so on.
Open-ended questions such as
what is the best thing about working for this company
or what do you dislike most in the company? are
very useful in understanding the exact cause of satisfaction
The questionnaires also generally
contain other questions such as the employees annual
income, age, sex, personal details about the family, marital
status, the department working in, previous employment record
and others. These are useful in analyzing the data more accurately.
However, most companies do
not pressure employees to provide these details if the employee
is not comfortable with it. It is also very important that
the answers are kept highly confidential so that they are
not used against the employee.
The questionnaire should be
ideally small enough to take around 20-30 minutes of the employees
time, easy to understand and open enough to encourage additional
comments or suggestions. The surveys can be conducted on paper
or online. Online surveys are faster, cheaper, and are found
to have a high response rate. They are also easy to interpret,
as comments written by hand on paper are sometimes difficult
Generally, employee satisfaction
surveys are conducted by the HR department, but these days,
companies are outsourcing them to third-party survey agencies
which are able to provide unbiased as well as expert advice
on the survey results. There are many companies today that
are offering comprehensive employee satisfaction survey services
Trial an Australian-built
staff survey tool:
PeoplePulse is an Australian-built online
survey tool that is currently used by over 200 Australian
and New Zealand based organisations of all sizes to conduct
online staff surveys. The tool can be used by HR to conduct
cost effective staff climate surveys, training needs analysis
surveys, exit surveys, and 'new starter' feedback surveys
... to name a few popular uses.
complete the form below to arrange your FREE custom-branded
staff survey software demonstration and a PeoplePulse
pricing and information sheet.
completing the form below, a PeoplePulse representative
will contact you to discuss your needs and current situation.
From there we will set up your demo and arrange a suitable
time to show the system to you:
Please be assured that your correspondence with us is confidential.
We will not divulge email addresses or any other details you
provide to outside sources.
above demonstration request form was powered by PeoplePulse.
By E Morris